Privacy Policy

Aeromed Prime Consultancy ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

We are registered and operating in Botswana under applicable laws, including the Data Protection Act of 2018. This policy complies with both local Botswana regulations and international best practices for data protection.

By accessing or using our services, you agree to the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for our services or create an account
• Book medical appointments or consultations
• Enroll in our training courses
• Contact us through our website or other channels
• Subscribe to newsletters or communications
• Participate in surveys or promotions

This information may include:

• Identity Information: Name, date of birth, gender, nationality
• Contact Information: Email address, phone number, postal address
• Medical Information: Medical history, examination results (with your explicit consent)
• Professional Information: License numbers, employer details, professional qualifications
• Financial Information: Payment details for billing purposes

2.2 Usage Data

We automatically collect certain information when you visit our website:

• IP address and device information
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referral source and exit pages
• Click patterns and navigation behavior

2.3 Cookies and Similar Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. For more information about our use of cookies, please see Section 7 below.

We use the information we collect for the following purposes:

3.1 Providing Services

• Processing and managing medical appointments and examinations
• Delivering training courses and educational materials
• Creating and maintaining your account
• Processing payments and billing
• Communicating with you about your appointments and services

3.2 Quality and Improvement

• Improving our website, services, and user experience
• Analyzing usage patterns and trends
• Conducting research and statistical analysis
• Training our staff and improving service delivery

3.3 Communication

• Sending administrative information and service updates
• Responding to inquiries and providing customer support
• Sending newsletters and marketing communications (with your consent)
• Notifying you about changes to our services or policies

3.4 Legal and Regulatory Compliance

• Complying with aviation medical certification requirements
• Fulfilling legal and regulatory obligations
• Protecting our rights and property
• Preventing fraud and ensuring security

We respect your privacy and do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or providing services to you. These providers are contractually obligated to keep your information confidential and secure.

4.2 Regulatory Bodies

We may disclose information to aviation regulatory authorities (such as the Civil Aviation Authority of Botswana - CAAB) as required for medical certification purposes and compliance with aviation safety regulations.

4.3 Legal Requirements

We may disclose your information where required to do so by law, such as in response to court orders, subpoenas, or other legal processes, or to protect our rights, property, or safety, or that of our users or others.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.

4.5 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Our security measures include:

• Encryption of data in transit using SSL/TLS protocols
• Secure server infrastructure with firewalls
• Access controls and authentication mechanisms
• Regular security assessments and updates
• Staff training on data protection and privacy
• Physical security measures for our facilities

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

In the event of a data breach that may affect your personal information, we will notify you and relevant authorities as required by applicable laws.

Under applicable data protection laws, you have the following rights regarding your personal information:

6.1 Right to Access

You have the right to request access to the personal information we hold about you and to receive a copy of that information.

6.2 Right to Correction

You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.

6.3 Right to Deletion

You have the right to request the deletion of your personal information in certain circumstances, subject to legal and regulatory retention requirements.

6.4 Right to Object

You have the right to object to the processing of your personal information for direct marketing purposes or where we rely on legitimate interests as the legal basis.

6.5 Right to Restrict Processing

You have the right to request that we restrict the processing of your personal information in certain circumstances.

6.6 Right to Data Portability

You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that information to another controller.

6.7 Right to Withdraw Consent

Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand where our visitors are coming from.

7.1 Types of Cookies We Use

Essential Cookies: These cookies are necessary for the website to function properly and cannot be disabled. They enable core functionality such as security, network management, and accessibility.

Analytics Cookies: These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. We use this information to improve our website.

Functional Cookies: These cookies enable the website to provide enhanced functionality and personalization, such as remembering your preferences and settings.

Marketing Cookies: These cookies may be set through our site by our advertising partners to build a profile of your interests and show you relevant advertisements on other sites.

7.2 Managing Cookies

Most web browsers allow you to control cookies through their settings. You can usually find these settings in the "Options" or "Preferences" menu of your browser. You can also use your browser's "Help" function to learn more.

Please note that disabling certain cookies may affect the functionality of our website and your experience using it.

Our website may contain links to third-party websites and services that are not owned or controlled by Aeromed Prime Consultancy. This Privacy Policy applies only to our website and services.

When you access third-party websites or services, you do so at your own risk. We encourage you to review the privacy policies of any third-party sites or services before providing any personal information.

We may use third-party service providers for various purposes, including:

• Website hosting and infrastructure
• Payment processing
• Email and communication services
• Analytics and performance monitoring
• Customer relationship management

These third parties have their own privacy policies governing how they use your information. We only share information necessary for them to perform their services.

Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately.

If we become aware that we have collected personal information from a child under 18 without verification of parental consent, we will take steps to remove that information from our servers.

For aviation medical examinations of minors, we collect and process information only with the explicit consent of a parent or legal guardian.

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, and other factors. We will notify you of any material changes by:

• Posting the updated policy on this page with a new "Last Updated" date
• Sending an email notification to registered users
• Displaying a prominent notice on our website

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our services after any changes to this Privacy Policy constitutes your acceptance of those changes.